The Customer Experience

What’s new this year?                                                                                     

  • Purposeful focus on the customer experience
  • Multi-state panel on the next generation and recruiting millennials as customers and as employees
  • Multi-state panel on marketing tools & successes
  • Learn about Salmon Fisheries management amidst ESA listings


  • Admin/Budget
  • Licensing
  • Information Technology
  • Human Resources 
  • Accounting/Audit
  • Procurement



Moderated multi-state panel presentations on some of the biggest issues facing fish and wildlife agencies flow into committee time with plenty of time saved for networking with other states and learning about management challenges in the Pacific Northwest.

Committee Agenda's    

The 2017 WAFWA-AOW/CBMA Conference will be held October 1–4, at the Skamania Lodge in Stevenson, Washington (1131 SW Skamania Lodge Way, Stevenson, WA 98648; (888) 591-9077).

A reduced rate room block has been set aside at the federal per diem rate for $169/night plus taxes and fees. This rate is guaranteed through September 1, 2017, and the number of rooms is limited.  To receive this special rate, use event code 1Y05N3.

Make a lodging reservation or call 1-844-432-4748


Amenities include free Wi-Fi, access to three hiking trails, use of the health club, pool and outdoor hot tub, bike rentals, free parking and more.

Hotel Policies: All reservation requests require a credit card guarantee. A deposit equal to the room rate and tax of the first night will be required at the time of the reservation. The deposit is refundable if cancelled 7 days prior to scheduled arrival. 



On behalf of the Western Association of Fish & Wildlife Agencies, we invite you to participate as a sponsor at our 2017 WAFWA AOW/CBMA Business Conference to be held in Stevenson, Washington.

Join us as a sponsor and gain exposure to fish & wildlife professionals, networking opportunities, exchange information and ideas, and learn about the challenges your customer agencies are facing.

Key Reasons to Participate:

Your sponsorship of the WAFWA 2017 AOW/CBMA Conference will assist us in hosting a world-class event and demonstrate your organization’s commitment to providing service to natural resource agencies. In exchange, your organization will have the valuable opportunity to meet fish and wildlife professionals; have access to people who need your products and services; and the exposure to reinforce your brand awareness and maximize visibility in the recreational community.

If you have any questions or would like additional information, please contact Stephanie Leiendecker at 360-902-2201 or

Review our Sponsorship Brochure                                Click here to become a Sponsor

Sponsorship Levels (see brochure for details):

Diamond Level - $15,000

Platinum Level - $10,000

Gold Level - $6,000

Silver Level - $4,000

Bronze Level - $2,000

Complimentary Conference Folio Sponsorship:

Your company pen placed in complimentary conference folio - $1,000

Your company logo included on notepad in complimentary conference folio - $1,500

Your business card or company flyer included in complimentary conference folio - $500

Additional co-sponsorship opportunities (includes accreditation) - $1,500 each

Web access for conference attendees

Refreshment breaks

Audio-visual support

Bus transportation

The Pacific Northwest is known for its lush green landscapes, soaring trees, abundant waterways, and diverse wildlife as well as its unique culture, food and entertainment. Stay a while and enjoy it!


For the Adventurer

Hike on beautiful wilderness trails, explore waterfalls, fish along the Columbia River, play a round of golf or ride the Skamania Lodge zip-line. To get you started, stop by beautiful Multnomah Falls along your drive from Portland International Airport to the lodge.

View the Skamania Lodge activity guide

Take a waterfall road trip

For City Dwellers

Enjoy the many shops, museums, restaurants and food trucks in Portland (45 minute drive) including the iconic Powell’s books, the largest book store in the world taking up an entire Downtown Portland city block and holding over a million books. Things to do in Portland.

For the Beer and Wine Enthusiasts

Tour and attend tastings at one of hundreds of the vineyards and brew houses throughout the region or attend one of the areas unique brew ’n’ view movie theaters.

Explore Portland breweries                                  

Explore regional vineyards

Welcome to the 2017 WAFWA AOW/CBMA Conference. This year’s focus is on the customer experience. There will be multi-state panel discussion on the next generation and recruiting millennials as customers and employees, as well as a panel on marketing tools and successes.

We’ll get things started on Sunday, October 1, at the Columbia Gorge Interpretive Center for an opening reception. Monday night we’ll come together for a banquet dinner followed by s’mores while gathered around a camp fire.  Tuesday we’ll visit the Bonneville Dam and hatchery, then board the Sternwheeler to cruise along the Columbia River while dining under the stars. We wrap things up Wednesday with a Customer Experience presentation and lunch.

Registration includes panel discussions, committee sessions, all meals, field trip to Bonneville Dam, dinner cruise, banquet, and hospitality suite.


Click here to begin your registration


All registration fees must be paid in full 7 days prior to the conference beginning.